Refund Policy

Version 2026-07-26

This policy covers cancellations, subscription access, and purchased top-up credits. Contact hello@proofof.tech from your account email for a refund request or payment dispute.

Subscriptions

You may cancel a subscription at any time. Cancellation stops the next renewal. The paid period and its remaining allowance stay usable until the period expires, unless a refund or legal requirement ends access earlier.

Top-up credits

Top-up credits do not expire and are not voluntarily refundable, whether spent or unspent. The operator will correct an erroneous charge made after account-deletion confirmation when the service cannot be delivered.

Mandatory remedies and corrections

Email hello@proofof.tech from the address linked to the purchase if mandatory law gives you a remedy or a charge was made for service the operator could not provide. Include the purchase date and enough payment information to identify the charge, but do not send a full card number.

Statutory rights

This policy does not limit any mandatory consumer right, including rights that apply to faulty digital services or statutory withdrawal periods. Where local law gives you stronger rights, that law controls.